TUI KIDS Club Dreams Sunny Beach Resort & Spa

Hotel pěkný, jídlo vyber katastrofa, v preffered clubu neslibovany hory doly a skutek utekl. Každý den uklid, pokoj byl jakž takz. Bazény hluboké, všude to klouze.

Právě jsme v tomto hotelu třetí den s dvouletým synem. Hotel je velký, čistý pokoje prostorné a také čisté. V hotelu je 6 výtahu,prakticky se na ně nečeká. V areálu krásné velké bazény,dětský teplý s atrakcemi. Pláž soukromá s barem a možností obědvat. Bar u bazénu samozřejmostí,obědy jsou primarne ve středu areálu,takže není nutné se vracet až do hotelu. Co se jídla týče,prakticky nemáme co vytknout,je ho hodně,stále doplněné výběr ovoce,salátů,sýrů. Masa občas studené ale na výběr dost. Mořské plody,ryby hovězí vepřové a kuřecí. Celkově nemáme nějak co vytknout. Snad jen to,že když je větrno,občas poletují po areálu kelímky nebo ubrousky. Personál se samozřejmě snaží všude uklízet,ale není to lehké při tom počtu lidí zde. Určitě se sem rádi vrátíme,pokud se podaří opět za pěkné peníze v ultra Last minute.

Velký hotel vhodný pro rodiny s dětmi, po pobytu minulý týden doporučuji a rozhodně za ty peníze to stojí!! - jídlo neodolatelné, obrovská nabídka a špičková kvalita (ryby i ke snídani, večer krevety, sushi, minimálně 2 druhy ryb ke každému jídlu, spousta ovoce a zeleniny, ... mohla bych pokračovat dlouho :-D (jen možná úroveň odpolední svačinky je nižší, ale na svačinku dostačující) - bazény paráda - pool bar oblíbený i dětmi, ráno i přes den plavání ve velkém téměř nebo úplně sama, dětský hrad klidně na celý den, a když si děti spálili záda tak jsme se koupali ve vnitřním :-) - k moři to není jen přes uličku, ale ca 300m, ale za to je to soukromá a čistá pláž (na rozdíl od sousedních pláží pro větší množství hotelů) - pokoje super - čistota v pořádku, jen dle mého není nutno vyměňovat všechny ručníky každý den, když si spokojeně schnou na balkoně a nejsou na zemi. na pokoji je sprcháč a mýdlo, šampon; ostatní amenity (vatové tampony, nail set, atd mají jen členové prefered clubu) - z pokoje jsme to měli 500 kroků dolů (restarce/bazén), prostě velký hotel (ale aspoň nějaký pohyb :-D) ) - speciální restaurace - je potřeba udělat včas rezervaci (což jsme stihli bohužel pouze jednou) a mají otevřeno max 2x týdně (ale fakt nám to nevadilo) - drinky jsou trochu odlehčené (co se týče množství alkoholu), ale nejsou fronty takže nic nebrání tomu dojít si pro něj vícekrát a užívat si jej postupně - pro děti = každý den kids disco (20.30 - 21.00), animátoři se snaží i během dne - soutěže u bazénu (házení na teč atd), i aktivně nabízejí (opravdu nabízení, ale nenutí) prostě prý se těšíme až tam opět pojedeme :-) díky

When my brother suggested in June a fortnight holiday to Bulgaria at the end of September, I think I could be forgiven for having strong feelings of trepidation as to what to expect from a European destination of rather dubious renown. However, in for a penny in for a pound (the deal for 2 weeks all inclusive was just far too good to pass up. On arrival, Dreams is set within its own gated grounds, surrounded by mature trees and shrubs. The hotel is huge and conveys its shear size automatically. It is well designed in its layout and extremely comprehensive to navigate, especially for those travelling with children. The public spaces are large, well appointed and quite comfortable (no faults so far). However, probably due to a very busy season, things are beginning to look a little tired and the phrase “shabby chic” would be apt to use. Do not let that put you off though, it’s nothing a lick of paint and some TLC cannot readily and speedily rectify. The rooms, I could not find fault with. They are generally large, spacious and uncramped with commodious storage facilities for your luggage and clothing. The beds are large, very comfortable and clean, which I think for Brits abroad is one of our deciding factors for a good holiday. The bathroom was simple and elegantly designed, also very clean with a shower that is quite addictive to stand under and enjoy as you prepare for breakfast or your evening meal. I could not find a fault with Dreams in this department. Now let’s come onto the grounds and pool area in general. You could be quite forgiven for feeling, as you look from your balcony into the rear portion of the hotel’s grounds and overlook the pretty park towards the pools and the azure of Black Sea that you had wandered into some Italian nobleman’s palazzo on the Italian lakes. They truly give the hotel its ambience of relaxation and elegance. There are 3 main pools with a fourth designated for small children. Each pools has its unique atmosphere and conveys a sense of intimacy and seclusion due to the excellent design and layout. Despite this being a very large hotel, I was struck by the thought that each pool had a sense of privacy and seclusion that could be found. You certainly won’t feel like a slab of meat laid out in a row under the sun. Well done to the designers on this front alone. This is certainly top hole! Now let me come onto the dining aspect of a holiday at Dreams. Obviously food is very subjective due to our varying tastes, likes and dislikes. However, I would honestly rate the food as follows. Breakfast 8, Lunch 6.5 and Dinner 5.5 at best. The food is not poor quality, but it suffers from monotony despite their being large islands of various types of food on offer. What makes the situation worse for the dining, is the very tepid and lukewarm at best temperature that all food is presented to you. Despite there being a daily change in food to choose from, they are all generally rather samey in taste, which could be forgiven somewhat, if it was served hot! Despite these faults, we have to remember this is mass catering for people from across all European nations and there is always certainly something one can find to dine on adequately to sate one’s hunger. No doubt, like yourself you’ve heard about the service being poor, substandard on occasion downright insolent? I have to say during my 2 weeks at the hotel, I did not come across a rude or aggressive member of hotel staff. On the contrary, I found the overwhelming majority of the staff here at Dreams to be very friendly, helpful and willing to do their best to make the stay pleasant. I’d actually like to commend Veronica and Kat on reception for their wonderful thoughtfulness and customer service, these two ladies really do deserve medals for their attitude and hard work. However, a very special mention must be made about Tina in Guest Services! She is A1 and of the First Water! Truly expcetional in her well honed customer service skills, nothing is too big or too small for this lady when dealing with British fastidiousness and often fussiness. She deserves a huge bonus from her employers for her outstanding professionalism and is tepid as I’ve previously mentioned and due to the seasonal occupation of the majority of the hotel staff, the place suffers quite severely from a lack of attention to detail in service and probably due to a lack of there being a fully trained cadre of permanent staff and department heads. This is something that could very easily be rectified by the owner investing in their staff and providing good quality hotel training. So instead of you feeling like you’re getting a 5 star service in a 5 star hotel, you’re often left with that nagging sensation that your being served by a university student who’s mind is not on their actual job, but on other matters. That is why I’ve awarded 4 stars. If the food and service were a tad better, and there’s certainly potential for this hotel to improve to become a wonderful instead of just a good destination I’m sure it will warrant 5 stars here very soon.

I can honestly say this was the best hotel I had ever been to! I know if I ever need a guaranteed great holiday I will come back here! I’ve already recommended this hotel to so many people. The staff are nice, the food is nice, the rooms are nice and just overall very satisfied. The location isn’t in the centre of sunny beach but they is a bus that will take you for around 2 levs and it’s a walkable distance (half hour walk) worst case senario.