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Facilities ⭐⭐⭐⭐
Animation team ⭐⭐⭐⭐
Reception desk ⭐⭐⭐⭐
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Cleanliness ⭐⭐⭐⭐
Pools/bar ⭐⭐⭐
Food choices ⭐⭐⭐
Very good hotel, not too far from the airport (40mins). Excursions available, the submarine boat booked by Ahmed was brilliant.
ALL staff were 5 stars. Friendly, kind, approachable and will go out of their way to help you.
Massage parlour was superb, fantastic service by Amina, Jasmine and Wahid. Very professional. Highly recommend.
Reception desk, very helpful and provide clear information. Always welcomed with a smile.
Snorkeling service and hire of equipment was very simple and Mohamed the safe guard always took extra care of the residents.
Food, as a vegetarian, not many options, which was a let down for me and the family on this holiday, as everything else was superb. Even the waiters and chefs were brilliant.
A suggestion...pizza and burger station in the main dinner hall, would be brilliant, as children had limited choice. Two toasters would be good, so that that there is less of a queue. Food labelled clearly if it is vegetarian.
Asian themed food, as Egypt has a huge variety of spices. Ice cream station (I only ever saw ice cream being served once). Tea time, freshly made doughnuts, or pastries to be served at both pool side.
In between lunch and dinner, it would be good to serve pizza and burgers, like they do at other all inclusive resorts.
Lastly, small pool bar did not serve any hot drinks, and for my mum to walk to the other side, proved a little difficult.
These are suggestions to help improve Novotel, I am not disappointed, I just wish to help towards making this resort even better than what it is. Thank you everyone at Novotel, you were all fantastic.